FAQ
What operators ask before a first run.
Lead time, minimums, payment, artwork, compliance, and what happens if a run arrives wrong. If your question is not here, send it with your quote request and we will answer it directly.
Working with LINK
How the work runs
What does LINK actually do?
We source packaging through manufacturers, put the order through, manage the logistics, and deliver the finished run to you. Pricing is set per run at quote.
Who will I be working with?
LINK is a founder-led packaging business in San Diego. You work directly with the person who owns your run rather than an account queue.
What formats do you source?
Six, sorted by what the package is rather than what goes inside it: Bags, Boxes Jars, Tubes, Tins, and Vape Hardware. Open a format to compare the products in it and see what each is used for. Need something outside these six? Ask us.
How do I get a price?
Use the quote form. Format, estimated volume, and your dieline or artwork if you have it, are enough to start. You choose the material and finish you need from the options listed on each product page, and we come back with pricing for your run.
Can I send artwork through the website?
No. The quote form takes no file upload. Send artwork and dielines by email once the conversation is open.
Ordering a run
Time, minimums, and money
How long does a run take?
About 7–9 weeks from approved artwork to delivered stock. Expedited air freight is available and quoted per run. Stock we’re already holding for you delivers the same week.
Can I get a sample before I order a full run?
Yes. We can send photos and specs right away. Physical samples take about two weeks.
Is there a minimum order?
5,000 units is our standard minimum. Smaller sample runs can be discussed at quote.
Do I have to pay for the whole run up front?
No. 50% deposit to begin production, 50% when your run ships. Terms for established accounts can be discussed.
How do I reorder?
A reorder is a new production run, so plan for 7–9 weeks, and the minimum applies again. If nothing changed on the artwork, we skip proofing. On qualifying runs, we hold your stock and release it as you need it, delivered the same week.
Can you hold our stock?
Hold-and-release is available on qualifying runs. We hold your finished stock and release it when you call for it, which is how you skip the lead time entirely: stock we’re already holding for you delivers the same week. The first call decides whether holding makes sense for your run.
Artwork and files
What you send, and what stays yours
What files do you need from me?
You don't need a dieline. We can supply the dieline for your format, and you supply the artwork. Print-ready vector files are ideal: AI, EPS, or PDF. A logo and a rough layout work too. We place the artwork, send you a proof, and nothing goes to press until you approve it.
Who owns the dieline and the artwork files?
You do. Ask for your files any time and we'll send them over. Take them anywhere you want. Our name never goes on your packaging.
Compliance and delivery
Standards, delivery, and a run that goes wrong
Can your formats be made child-resistant?
Yes. Child-resistant and tamper-evident options are available on most formats, built to meet California cannabis packaging requirements. Certification documentation is available on request. Final compliance sits with the licensee.
What happens if a run arrives wrong or damaged?
Every run is proofed before it goes to press. You approve a digital proof, we confirm specs against your file, and production doesn't start until that's signed off. If something still arrives wrong or damaged, report it in writing, with photos, within 10 days of delivery, and we'll replace the affected units or credit you for them.
Can you deliver to us outside San Diego?
We hand-deliver across San Diego and Orange County. Everywhere else ships by carrier or freight, quoted with the run.
Still deciding
Ask it with your quote request.
Send the format, the volume you are planning, and the question you still have. The answer comes back with the quote.